Effective Date: September 2026 | Last Updated: September 2026
DreamCore s.r.o. ("we," "our," or "us") respects your privacy and is dedicated to protecting the personal data of our players ("you" or "user"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you download, install, and play our mobile application Sweet Pop (the "Game"), as well as when you visit our official landing page.
Please read this Privacy Policy carefully. By installing, accessing, or playing Sweet Pop, you consent to the collection and use of your information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or play the Game.
1. Information We Collect
We collect information directly from you, automatically through your device when you play the Game, and through third-party platform integrations.
A. Information Provided Directly by YouSupport Communications: If you contact us directly via email or customer support channels, we collect your email address, name, and the contents of your message, including any attachments or diagnostic screenshots you provide.
In-App Purchases: All financial transactions (e.g., purchasing coin packs, boosters, or ad-free passes) are processed entirely by Apple App Store or Google Play Store. We do not collect or store your credit card numbers, billing addresses, or banking details. We only receive non-financial purchase receipts and transaction identifiers to deliver your purchased virtual items.
Device and Technical Identifiers: Device model, hardware specifications, operating system version, screen resolution, unique device identifiers (IDFV for iOS, Android Advertising ID/GAID), IP address, and language settings.
Gameplay Data: Level progress, scores, star ratings, boosters used, virtual currency balances, session duration, level completion times, crash reports, and technical performance metrics.
Ad-Related Data: Advertising ID, ad impressions, and ad interactions (if opt-in personalized advertising is supported).
Gaming Networks: If you choose to log in using Apple Game Center or Google Play Games, we receive your public player ID, display name, avatar, and cloud save tokens to sync your game progress across devices and populate global leaderboards.
2. How We Use Your Information
We use the collected information for legitimate operational, technical, and commercial purposes, including:
Core Gameplay Functionality: Saving your level progress, syncing save files via cloud services, and unlocking purchased items and daily rewards.
Game Performance and Analytics: Monitoring game stability, diagnosing crashes, optimizing load times, and balancing level difficulty.
Player Support: Responding to bug reports, restoring lost accounts, and resolving transaction disputes.
Security and Anti-Cheat: Detecting unauthorized hacks, preventing fraudulent transactions, and enforcing our Terms of Service.
Compliance with Legal Obligations: atisfying tax, regulatory, and legal recordkeeping requirements.
3. Legal Basis for Processing Data
We process your personal data under the following legal grounds:
Performance of a Contract: Processing necessary to provide you with access to the Game and process virtual item purchases.
Legitimate Interests: Improving game mechanics, maintaining server security, and preventing fraud.
Consent: Where required by law, such as accessing your Advertising ID for personalized advertisements or receiving promotional communications. You may withdraw consent at any time via your device settings.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties for monetary consideration. We may share your information under the following limited circumstances:
Third-Party Service Providers: We work with trusted SDK providers for cloud hosting, analytics, crash reporting, and customer support (e.g., Firebase, Unity Analytics). These providers access data solely to perform services on our behalf.
Platform Operators: Apple Inc. and Google LLC receive data necessary to manage app distribution, cloud saves, achievements, and processing in-app purchases.
Legal Requirements: We may disclose information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect the safety, rights, or property of our users or the public.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of company assets, user data may be transferred as part of the business assets.
5. Third-Party Analytics and Advertising
Sweet Pop may integrate third-party analytics and advertising frameworks to analyze player behavior and deliver non-intrusive ad banners or rewarded video ads.
These third-party SDKs may use cookies, tracking pixels, or device identifiers to collect non-sensitive usage data. You can control or opt-out of interest-based advertising directly through your mobile device's privacy settings:
iOS: Settings > Privacy & Security > Tracking (disable "Allow Apps to Request to Track").
Android: Settings > Security & Privacy > Privacy > Ads (select "Reset advertising ID" or "Delete advertising ID").
6. Data Retention and Account Deletion
We retain your game data for as long as your account is active or as needed to provide you with game services. If you remain inactive for an extended period, we may archive or anonymize your data.
Your Data Rights and Account Deletion:
Depending on your jurisdiction (including rights under GDPR, CCPA, and app store policies), you have the right to:
Access the personal data we hold about you.
Request the correction of inaccurate data.
Request the permanent deletion of your account and associated game data.
To request full deletion of your data, email us at support@sweetpopgame.com with the subject line "Data Deletion Request" and provide your in-game User ID (found in the Game Settings menu). We will process your request within 30 days.
7. Children's Privacy (COPPA & GDPR Compliance)
Sweet Pop is designed as a general-audience Match-3 puzzle game. We do not knowingly collect or solicit personal data from children under the age of 13 (or under 16 in certain European jurisdictions).
If we learn that we have inadvertently collected personal data from a child under the applicable legal age without verifiable parental consent, we will delete that information immediately from our systems. If you believe a child has provided us with personal data, please contact us at support@sweetpopgame.com
8. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, country, or legal jurisdiction where data protection laws may differ. We take all necessary security measures to ensure that your data is treated securely and in accordance with this Privacy Policy, utilizing standard contractual clauses where applicable.
9. Security Measures
We implement appropriate technical, physical, and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of the Game following any updates constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions regarding this Privacy Policy or wish to request data deletion, contact us at: support@sweetpopgame.com